Information We Collect
We may collect the following categories of information:
Personal Identifiers: Name, email address, phone number, postal address, date of birth, gender.
Protected Health Information (PHI): Medical history, symptoms, appointment details, treatment inquiries provided voluntarily through forms or communications. Note: A formal doctor-patient relationship and detailed medical records are established only upon registration at the hospital.
Technical Data: IP address, browser type, device information, pages visited, and cookies (see our Cookie Policy below).
Communication Data: Records of your correspondence with us via email or contact forms.
How We Use Your Information
We use your information for legitimate purposes, including:
To schedule, manage, and confirm appointments.
To respond to your inquiries and provide requested information.
To improve our website, services, and patient care.
To send administrative updates (e.g., policy changes) or, with your consent, health awareness newsletters.
To comply with legal and regulatory obligations.
How We Share Your Information
We do not sell your personal data. We may share it only under strict conditions:
Internally: With authorized hospital staff, doctors, and departments necessary for your care or service request.
Third-Party Service Providers: With trusted partners who provide services on our behalf (e.g., website hosting, IT support) under binding confidentiality agreements.
Legal Compliance: When required by law, court order, or governmental authority.
With Your Consent: For any other purpose, we will obtain your explicit prior consent.
Data Security
We implement appropriate technical and organizational measures (including encryption, access controls, and secure servers) to protect your data from unauthorized access, disclosure, alteration, or destruction.
Your Rights Under the DPDPA 2023
As per India’s Digital Personal Data Protection Act, 2023, you have the right to:
Access and receive a summary of your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your data, subject to legal limitations.
Withdraw your consent at any time.
Grievance Redressal.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (as required by Indian medical record retention laws), resolve disputes, and enforce our agreements.
Cookies
Our Site uses cookies to enhance user experience and analyze traffic. You can control cookie settings through your browser preferences.
Grievance Officer
For any questions, concerns, or requests regarding your data privacy, please contact our Grievance Officer:
Email: connect@lifeline-hospital.co.in (Note: Corrected from your provided email to match domain)
Address: Lifeline Hospital, NH19, Asansol (East), Kalipahari, Paschim Bardhaman, West Bengal, 713339.
Updates to This Policy
We may update this policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.