Refund and Cancellation Policy
Lifeline Multi Speciality Hospital, Asansol
At Lifeline Multi Speciality Hospital, we aim to provide transparent and patient-friendly services. Please review our cancellation and refund policy carefully before making any payments.
1. Registration Fees
- The registration fee of ₹100/- is strictly non-refundable under any circumstances once paid.
2. Appointment Booking
- Consultation appointment fees are refundable if the appointment is cancelled within the permissible time frame as per hospital guidelines.
- Refunds will be processed after deducting applicable bank/payment gateway charges.
3. Diagnostic Test Booking
- Payments made for diagnostic tests are refundable upon cancellation, provided the test has not already been conducted or initiated.
- Refunds will be issued after deduction of bank/payment gateway charges, as applicable.
4. Mode of Refund
- Approved refunds will be credited back to the original mode of payment (bank account, card, UPI, etc.).
- Refund processing may take 7–10 working days, depending on banking procedures.
5. Non-Refundable Situations
Refunds will not be applicable in the following cases:
- Registration fees
- Tests or procedures already conducted
- Missed appointments without prior cancellation
6. Policy Updates
Lifeline Multi Speciality Hospital reserves the right to modify or update this policy at any time without prior notice.
For any refund-related queries, patients may contact the hospital helpdesk or billing department.